At Remac.ae, customer satisfaction is our top priority. We are committed to providing premium, genuine Apple products along with reliable service. This policy outlines your rights regarding refunds, returns, and warranty coverage.

Return Policy – 15 Days

If you’re not completely satisfied with your purchase, you may request a return within 15 days of receiving your product, subject to the following conditions:

Eligible Return Conditions:

  • The product must be unused, unopened, and in original packaging.

  • All original accessories, manuals, and invoices must be included.

  • The product must be in resellable condition without physical damage or signs of use.

Non-Returnable Items:

  • Opened or used items

  • Items with visible damage caused by misuse

  • Products returned without original packaging or accessories

How to Request a Return:

  1. Contact our support team at support@remac.ae within 15 days of delivery.

  2. Provide your order number, reason for return, and photos (if applicable).

  3. Once approved, we will arrange for product pickup or instruct you to ship it to our return address.

  4. After inspection, your refund will be processed within 7–10 business days.

Note: Return shipping charges may apply unless the item was defective or delivered in error.

💳 Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 7–10 working days.

In case of late or missing refunds:

  • Check your bank account again

  • Contact your credit card company (processing time may vary)

  • If the issue persists, contact us at support@remac.ae